Refund and Cancellation Policy

Last updated: September 24, 2026

Thank you for choosing our services. We appreciate your business.

1. Billing and Non-Recurring Terms

Our software plans operate strictly on a non-recurring, one-time purchase basis. There are absolute no hidden subscriptions or automatic rebilling terms. Users must manually renew their license upon expiration to maintain service access.

2. 14-Day Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. In full alignment with Paddle's consumer guidelines, we offer a standard 14-day money-back guarantee for initial license purchases. If you are not entirely satisfied with our customer support software service, you can request a full refund within 14 days of your original purchase date.

3. How to Request a Refund

To request a refund, you can contact our support team directly at [email protected] or reach out to Paddle Support via their official checkout assistance. Approved refunds will be credited back to your original payment method via Paddle within 5-10 business days.